CASUALTIES’ PERSONAL EFFECTS.

THE PERSONAL EFFECTS OF THE CASUALTIES OF THE 12TH. MAY 2010 AIR CRASH WERE COLLECTED BY KENYON AND DISPATCHED TO THEIR HEAD QUARTERS NEAR LONDON, UK. KENYON WILL PROCESS THE BELONGINGS FOR POSSIBLE IDENTIFICATION AND DELIVERY TO NEXT OF KIN.

 

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Statement Eleven 21 Jun 13:00 UTC.

　

Afriqiyah Airways has commenced the clearance of the accident site of flight 8U 771 .At this time, due to the airfield security restrictions and the potential risks from clearance machinery, access to the site is strictly limited to trained and specially equipped recovery and restoration teams. Following the removal of the aircraft debris, the site will be restored to its previous condition. Some family members have asked for access to the site and I hope that they will understand if we have to deny their requests during this period. Afriqiyah Airways is currently working with effected nations and with family members to determine a suitable and lasting memorial to the victims of this tragic accident. We will provide more details of this memorial as our plans mature.

 

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Statement Ten 29 May 13:00 UTC.

On 27th May2010, the first international victim of the tragic accident of 12th of May was returned to her family and friends in the Netherlands. Many senior government and diplomatic staff were at Tripoli International Airport accompanied by the management of Afriqiyah Airways. It was a poignant moment as they watched the flight depart but it was also a positive indication that everything possible is being done to identify and return home all of the victims of the accident.

 

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Statement Nine 20 May 13:00 UTC.

Communication with families

Afriqiyah Airways opened a dedicated Call Centre for families to collect and provide contact information and to make travel arrangements to Tripoli for those who wished to travel. Additionally, national governments opened their own Call Centers.

Afriqiyah Airways immediately assembled data management teams who have been collecting contact information from families. This information is needed to establish direct communication with families for the return of their loved ones, their personal belongings and to offer immediate support.

For more information and communication with Afriqiyah Airways directly, please contact us at +218 213 407 883 or +218 213 407 894 or use this email address Assistance@Afriqiyah.aero . Please remember these points of contacts are for families only.

The identification process

Local government authorities have recovered the deceased and transported them to two local hospitals. International teams from the Netherlands, as well as other countries are cooperating to the highest standards to support this effort. Identification efforts have begun and are progressing based on international standards. Some individuals have been identified and released to families.

Unfortunately the circumstances of this loss are such that some identification processes will involve multiple scientific disciplines and examinations. This may take several weeks to complete.

Afriqiyah Airways understands how distressing it is for families to wait. We fully support the government’s process to ensure that all families have the opportunity to receive their loved ones. This process is based on internationally agreed standards between nations. All parties agreed to adopt the Interpol standards,You can access this document using this link: Interpol DVI Guide. Afriqiyah Airways also understands that there are different religious customs and needs and is working to accommodate those by consulting appropriate religious leaders and coordinating these efforts directly with nations involved.

The repatriation process

Once identification is complete and appropriate documents including death certificates are issued, the deceased will be repatriated in accordance with the wishes of the legal next of kin.

Many national governments have undertaken a direct role in this process, including direct communication with families and making arrangements for their repatriations.

Afriqiyah Airways is more than willing and prepared to offer these services in accordance with the family wishes. You may contact us at +218 213 407 883 or +218 213 407 894 or use this email address Assistance@Afriqiyah.aero . Please remember these points of contacts are for families only.

Family Assistance Centre

Immediately after the accident, Afriqiyah Airways established a Family Assistance Centre at a hotel in Tripoli. Travel and lodging was offered to all families and provided for those who decided to travel to Tripoli. Daily briefings continue to be provided to families.

Financial support to families

Afriqiyah Airways also understands that families may have immediate financial needs and would like to offer immediate assistance to the legal next of kin of the deceased. Each family that has contacted Afriqiyah Airways and provided contact details will receive private correspondence with the information on the mechanisms for this assistance. This information will be provided by our representatives in different countries.

The support process is governed by national and international laws. There is a dedicated team who will work with families and their representatives to provide this support. Families will be given direct contact details.

Afriqiyah Airways understands and respects the families need for privacy at this time. We will provide immediate assistance and invite families to contact our representatives when they are ready to do so.

The accident investigation

The investigation of the aircraft accident is governed by national and international protocols. The most notable of these is the international agreement named ‘Convention on International Civil Aviation

Organization – ICAO Annex 13 Aircraft Accident and Incident Investigation’. This agreement calls for multiple, international participants in the investigation. These participants include aircraft, engine and component manufactures and investigators from those countries that certify those organizations. Typically investigations take months to complete or even issue preliminary reports. Libya is leading the investigation in accordance with ICAO Annex 13 with accredited international representatives. You can access this document using this link: ICAO Annex 13.

Afriqiyah Airways understands and respects that all families want information about what caused this terrible tragedy, as does Afriqiyah Airways. We also understand that many unofficial sources will continue to offer possible explanations and probable causes. We kindly ask you all not to speculate until the official report is completed and the factual sequence of events have been determined. Anything else is just a speculation.

The accident site

The accident site has been secured and guarded by the Libyan authorities. This is an international, standard procedure. When the investigators are satisfied that they have collected all evidences, the site will be released to a team of experts who will recover and remove all wreckage. The wreckage will be stored in a safe place for future reference.

As requested by families, Afriqiyah Airways arranged visits to the accident site for families to pay their respect.

 

Personal effects

 

Afriqiyah Airways understands that the return of personal belongings carry significant value and attachment for many families.

Once the accident site is released by investigators, a team of experts will search for and recover the personal belongings of the persons directly affected. These belongings will be safeguarded and inventoried. Families will then be contacted and the personal belongings will be offered for humble return presented in the nicest possible way.

 

Retired flight number

 

Afriqiyah Airways has officially retired the flight number 771 and it will never be used again.

Afriqiyah Airways is fully committed to work with families through the Family Assistance process. Again, Afriqiyah Airways understands the sorrow and loss caused by this accident and offers its deepest condolence and support to all people affected by it.

 

Afriqiyah Airways Flight 771

 

The loss of Afriqiyah Airways Flight 771 is an individual tragedy and a national as well as an international tragedy. Afriqiyah Airways understands the sorrow and loss caused by this accident and offers its condolence and support to all people affected by it. We are ourselves deeply affected by this terrible tragedy and the loss of our crew.

As part of our dedicated Emergency Management Program, in coordination with various national and international governments, Afriqiyah Airways has and is continuing to provide support. With regard to areas of concern for families, specific actions includes for the time being those listed below.

 

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Statement Eight 15 May 21:00 UTC.

Safe return to the Netherlands

We can confirm the safe return to the Netherlands of Ruben Vanassouw. The medical care will have to continue. We wish him, his family and his relatives the best possible future.

Family Assistance Centre

Afriqiyah Airways would like to inform about the opening of the Family Assistance Centre at a hotel in Tripoli. The centre is open for family members and relatives. The care provided is of international standard and is available to all related.

Press Centre

The Press Centre in Tripoli is currently handling a significant media interest and will continue to serve the media.

 

Release of the Passenger Manifest

 

The procedure of releasing the Passenger Manifest was completed this morning. The Passenger Manifest was communicated to the related embassies. Any questions relating to the content of the Passenger Manifest should be addressed to the related embassy.

Meeting with family members and relatives

The Afriqiyah executive team led by the Chairman of the Board and the CEO, today met the first group of family members and relatives at a hotel in Tripoli. The Chairman of the Board offered his sincere condolences on behalf of the airline. After a question and answer session, individual conversations were held and information exchanged.

Statement Seven 15 May 15:00 UTC.

 

Casualty nationality identified

 

Nationality of the last casualty of 68 Dutch citizens has now been established. All competent authorities has been made aware of the fact.